Contact Us

Reimagining the Workplace: Designing an Employment Experience for the Whole Human

16 November 2021

As stewards of change in a rapidly shifting environment, business leaders have an opportunity to direct company resources into creating a people-centered workspace. To create meaningful change, employers must find a way to support business success in balance with the needs of the people who make it happen.

Human-centric design

People-centered workplace design is more than a matter of lighting, color schemes, and comfortable chairs. Designing for humans — whether in a physical, virtual, or hybrid space — means evaluating the functional needs of the people who occupy and use the space your company provides. A physical space will incorporate furnishings to accommodate everyone’s physical needs, collaborative and creative spaces, privacy nooks, and areas to rest, meet with clients, and connect with coworkers. Rather than standardized, impersonal spaces, in-person workplaces should be inviting and offer employees options to exercise control over where and how they work.

In an increasingly hybrid work environment, people-centered virtual spaces are pivotal to employee well-being and business success. Remote and hybrid work culture begins with the principles of human-centered design: improving employee experience and creating a culture that values its workers on a level with its customers. People-centered virtual spaces offer remote and in-person workers equivalent opportunities for interaction, contribution, and collaboration. But with increasing focus on balancing the human need for interaction with a company’s need for employee presence, the hybrid work model holds the most potential for successful people-centered design. It allows workers to find and develop the individual lifestyle and work-life balance they prefer while supporting professional relationships and improving productivity.

Prioritizing human experience

An unpredictable economy demands agility. And rapid, unprecedented disruptions — including new technologies, evolving business models, and changing customer expectations — demand a commitment to continuous improvement. People-centered business design is founded on purpose and values, and it’s expanding the definition of business success beyond financial metrics.

This lens is a potential driver for creativity and innovation in your company. Consider these tenets of human-centric thought:

People centered on purpose

Creating a human-centered work culture is intentional, deliberate work. Employers must be willing to examine employee needs, formulate new designs, and evaluate and adjust their plans to accommodate the needs of their business and its employees. A people-centered workplace — whether physical, virtual, or hybrid — provides for core human needs, including physical, emotional, mental, and spiritual.

People-centered businesses are reaping rewards — in higher profits, accelerated growth, lower attrition rates, and increased customer satisfaction — making meaningful change for their employees, and building a case for a human-centric approach to work and business success.

To learn more about creating a people-centered workplace, visit fitch-consulting.com.
Subscribe to the Fitch Consulting Insights Newsletter